FAQs
- Who is WYE Tech?
- WYE Tech is a UK-based mobile accessories retailer offering high-quality phone accessories at competitive prices with reliable customer support.
- Do I need an account to place an order?
- No. You can check out as a guest. Creating an account allows you to track orders faster and manage your details easily.
- What payment methods do you accept?
- We accept secure payments via major debit and credit cards and other trusted payment providers available at checkout.
- Is my payment information secure?
- Yes. All payments are processed through encrypted, secure payment gateways. We do not store your card details.
- Can I cancel or change my order?
- If your order has not yet been dispatched, please contact us as soon as possible. Once dispatched, orders cannot be changed or cancelled.
- Where do you deliver?
- We currently deliver across the UK.
- How long does delivery take?
- Delivery times vary depending on your location and the shipping option selected at checkout. Estimated delivery times are shown before payment.
- How can I track my order?
- Once your order is dispatched, you will receive a confirmation email with tracking details where available.
- Can I return my order?
- Yes. You may return eligible items within 7 days of receiving your order. Items must be unused and in original packaging.
- Are there any items that cannot be returned?
- For hygiene and safety reasons, certain items such as opened screen protectors or audio accessories cannot be returned unless faulty.
- When will I receive my refund?
- Approved refunds are processed within 5–10 working days, depending on your payment provider.
- Are your accessories compatible with my phone?
- Product compatibility details are listed on each product page. If you are unsure, feel free to contact our support team before ordering.
- Do your products come with a warranty?
- Yes. All products are covered by a standard warranty against manufacturing defects.
- How can I contact WYE Tech?
- Email: info@wye-tech.com . Phone: +44 020 8574 0220 Support Hours: Monday–Saturday, 9am–8pm